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Privacy Policy​

Mind Body Axis (MBA)

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Effective: 23rd February 2025

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Mind Body Axis (MBA) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Collection of Personal Information

We collect personal information necessary to provide our services, operate our website, and communicate with you. This may include:

  • Name, email address, phone number, and postal address.

  • Payment details for purchases and bookings.

  • Information you provide in coaching sessions, consultations, or surveys.

  • Website usage data, including IP addresses and cookies.

We collect this information directly from you through our website, social media, email, phone, or in-person interactions.

 

2. Use of Personal Information

We use your personal information to:

  • Provide coaching services, consultations, and products.

  • Process payments and manage bookings.

  • Communicate with you regarding updates, promotions, and content related to MBA.

  • Improve our website and services based on user experience and feedback.

  • Comply with legal and regulatory obligations.

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3. Storage and Security

We store your personal information securely using industry-standard measures to prevent unauthorised access, disclosure, loss, or misuse. However, no data transmission over the internet is 100% secure, and you provide information at your own risk.

Our data storage is managed through third-party service providers, including:

  • Wix (website hosting and data storage)

  • Stripe (payment processing and transaction security)

  • Shopify (potential e-commerce transactions and data management)

  • Calendly (appointment scheduling and personal data collection)

  • Zoom (virtual meeting services, including recorded sessions if applicable)

These providers have their own privacy policies and comply with industry-standard security protocols. We take reasonable steps to ensure that your data is stored securely and handled in accordance with Australian privacy laws.

 

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information:

  • To third-party service providers assisting in payment processing, website hosting, or marketing.

  • If required by law, regulation, or court order.

  • With your consent for specific purposes.

Where possible, we ensure third parties comply with Australian privacy laws.

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5. Cookies and Website Tracking

Our website may use cookies and tracking technologies to enhance user experience and collect analytics. You can modify your browser settings to reject cookies, but this may affect website functionality.

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6. Third-Party Links

Our website and social media may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

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7. Accessing and Correcting Your Information

You have the right to request access to or correction of your personal information. To do so, please contact us at [Insert Contact Email]. We will respond within a reasonable timeframe.

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8. Complaints and Contact Information

If you have concerns about how we handle your personal information, please contact us at: Mind Body Axis (MBA)
Email: coach@themindbodyaxis.com
We take complaints seriously and will respond in accordance with the APPs.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any modifications.

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Terms & Conditions

 

These Terms and Conditions outline the rules and guidelines for using our website, services, and products. By accessing or using MBA’s website and services, you agree to comply with these Terms.

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1. Scope of Practice

Mind Body Axis (MBA) provides wellness coaching services, focusing on behaviour change, habit formation, and mindset shifts surrounding health and well-being. Shreyasi Baruah is not a registered dietitian, nutritionist, or psychologist and does not provide medical nutrition therapy, meal plans, or psychological counselling.

  • MBA offers general nutrition guidance, habit-based coaching, and lifestyle strategies for well-being.

  • MBA does not prescribe or customise meal plans, provide medical or therapeutic dietary advice, or diagnose or treat medical conditions.

  • MBA does not provide mental health therapy, psychological counselling, or treatment for mental health disorders.

  • Services are intended for educational and coaching purposes only and should not replace medical, nutritional, or psychological care from qualified professionals.

  • MBA is fully ensured with professional indemnity insurance, ensuring our clients receive safe and reliable services

If you require medical, psychological, or dietary support, you should consult a registered healthcare professional.

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2. Use of Services

You agree to use MBA’s services in a responsible and lawful manner. By engaging with our coaching programs, consultations, or resources, you acknowledge that:

  • You are responsible for implementing any guidance or strategies provided.

  • Your results depend on your personal commitment and effort.

  • MBA does not guarantee specific outcomes from its coaching services.

  • Any materials, courses, or content provided are for personal use only and may not be copied, shared, or distributed without permission.

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3. Payment & Refund Policy

  • All services and products must be paid for in full before access is granted.

  • Payment transactions are securely processed via Stripe, Shopify, or other third-party providers.

  • Refunds are not available for completed coaching services. Refunds for pre-booked sessions may be provided under exceptional circumstances at MBA’s discretion.

  • Subscription-based services or programs may have cancellation policies outlined in their respective agreements.

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4. Liability Disclaimer

MBA and its representatives shall not be held responsible for any direct or indirect losses, damages, or injuries resulting from the application of coaching services, recommendations, or resources.

By engaging with MBA, you acknowledge that:

  • You are responsible for your own health decisions.

  • MBA is not liable for any adverse effects resulting from lifestyle changes.

  • You agree to release MBA from any legal claims related to your participation in coaching or the use of provided materials.

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5. Privacy & Data Protection

MBA respects your privacy and handles personal data in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. We use third-party platforms such as Wix, Stripe, Shopify, Calendly, and Zoom for data storage, appointment booking, and payment processing. By using our services, you consent to the storage and handling of your data through these providers.

For more details on how we collect and protect your information, please refer to our Privacy Policy.

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6. Intellectual Property

All content, branding, frameworks, and materials provided by MBA are intellectual property of Shreyasi Baruah and Mind Body Axis. No content may be reproduced, distributed, or repurposed without express written permission.

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7. Amendments & Updates

These Terms & Conditions may be updated periodically. Any changes will be reflected on this page with an updated effective date. Continued use of our services constitutes acceptance of any modifications.

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8. Contact Information

For questions regarding these Terms, please contact us at:
Mind Body Axis (MBA)
Email: coach@mindbodyaxis.com

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